IBM香港總經理戴澤棠先生於傳媒聚會上與傳媒朋友一同回顧IBM過去60年為香港發展所作出的創新貢獻和重要里程碑，並講述IBM將如何在認知型時代（Cognitive Era）繼續引領資訊科技、帶領企業轉型及令世界變得更好。有關IBM的重大里程碑、最新技術如IBM Watson、分析、雲端技術、物聯網及區塊鏈，以及技術變革對零售業、銀行業，以至醫療業所帶來的好處，請參考連結內的資料：
- IBM香港 –六十年里程碑 1957-2017 (Eng & Chi) https://ibm.ent.box.com/s/um0nkfjgcttb7tx031h1nsaqpwlnbcbd
- IBM香港總經理戴澤棠先生分享的主要論點 （請參考附件）
IBM HK 60th Anniversary Media & Influencers Briefing
IBM point of view on AI/Cognitive
Cognitive computing is also known as AI – artificial intelligence. To IBM, AI is Augmented Intelligence.
- It is about enhancing human capabilities, rather than trying to replicate the full scope of human intelligence.
- It is not man vs It is man and machine.
Together with other emerging technologies – IoT, blockchain, and quantum computing – cognitive is going to change the world.
IBM is at the forefront of the era with IBM Watson. And we are set to bring the power of Watson and emerging technologies to Hong Kong in our new cycle of 60 years (新甲子).
How IBM enables the transformation of key industries in Hong Kong
IBM’s strategic imperatives and investments over the past few years, as well as the realigned capabilities to deliver client value, have made IBM a cognitive solutions and cloud platform company.
First, cognitive is now at the heart of IBM’s solutions business. We started with the creation of IBM Watson Group, which is now a growing family. The core Watson team – which continues to build new Watson capabilities – like the ability to “see” – and individual Watson businesses like Watson Health and Watson IOT, each aimed at an industry or professional domain.
Second, these cognitive solutions are delivered via cloud platforms.
- We open up Watson as a cloud-based API platform Watson – to nurture an ecosystem so that anyone could build Watson capabilities into their applications. Now we have more than 500 Watson ecosystem partners across the world, who are embedding Watson capabilities into their businesses.
- We are building cloud platforms by industry. Watson Health, for instance, is a cloud platform for a growing ecosystem of providers, insurers, medical researchers, developers and startups.
- IBM Cloud – the world’s leading cloud provider – includes a complete array of platforms: Bluemix, Softlayer, Security Intelligence Platform.
- And, 100% of our software is now on the Cloud. Clients can choose cloud or on-premise version, depending on their needs.
To IBM, cognitive and cloud are two sides of the same coin, two dimensions of a single model:
- Cognitive is needed to mine the value contained in the new natural resource of data, so that it can be turned into competitive advantage and societal value.
- And cloud is how we will access and integrate that data at scale, and then make the new cognitive tools and insights usable by the world’s innovators, consumers and citizens.
Cognitive is transforming industries – examples
Cognitive Banking – example Mizuho Bank
- IBM Cognitive Banking PoV:
- Banks today face an urgency to move beyond digital to cognitive in search of new business models.
- Many banks are turning to digital transformation in an effort to drive out 10-15 percent of costs.
- Both commercial and retail banks are being commoditized as unlikely upstarts, Fintechs, attack every part of the banking value chain.
- There are 4 pillars of cognitive banking:
- Personalized engagement and customer insight. Cognitive computing can help banks find the patterns, evaluate risks and driver high probability decisions.
- Faster/safer payments. IBM is delivering new solutions built on cloud and Watson that are helping banks transition to cognitive by reimagining their payments networks.
- Counter fraud/financial crime detection. We’re helping banks to explore and adopt blockchain as a way to create new operating models including the potential to provide entirely new levels of security.
- Regulatory compliance. To speed integration of cognitive technologies, which can automate compliance, IBM is helping banks adopt cloud services and open APIs.
- Example: Mizuho Bank
- Mizuho Bank in Japan started to deploy a new IBM Research Robotics Platform for their customer service-oriented robots across local branches in May last year. The Pepper robots interact with bank customers and analyze information from the Mizuho Bank website as well as customer-specific information, to offer more personalized customer interactions, allowing bank employees to focus on higher value tasks.
- Example in Hong Kong: Forms (四方精創)
- We announced a blockchain collaboration with Forms (四方精創), a Shenzhen-listed banking IT solutions provider, to establish a development center.
- IBM Cloud (Bluemix) and IBM Design Thinking for proof-of-concept development and testing in Hong Kong, plus a team with blockchain experts formed by both companies to drive application development and create new opportunities for Hong Kong-based banking and finance companies.
Cognitive Health – Watson for Oncology
- Health was the first industry that Watson took part in after the Jeopardy TV show. IBM collaborated with Memorial Sloan Kettering (MSK) to train Watson for oncology.
- Now, Watson provides clinicians with evidence-based treatment options based on expert training by MSK. Around the world, hospitals and cancer institutes in US, Canada, Japan and Thailand are tapping Watson for Oncology to treat cancer patients.
- Example: Hangzhou CognitiveCare
- Last August, IBM announced the collaboration with Hangzhou CognitiveCare to bring Watson to China. 21 hospitals across China are expected to adopt Watson for oncology to help physicians personalize cancer care.
Watson Health – Care for the Elderly
- Last December, IBM Research announced the creation of the prototype IBM Multi-Purpose Eldercare Robot Assistant (IBM MERA) in collaboration with Rice University. It is a first of a kind Watson-enabled application designed to help assist the elderly and their caregivers.
- IBM Research also opened a new “Aging in Place” environment in its lab in Austin designed to mimic the types of interactions elders may have in their homes. By leveraging IBM MERA, the Internet of Things, and other cognitive-powered technologies, IBM can study how data from atmospheric, motion & falling, audio and olfactory sensors could be used by the ecosystem of caregivers to potentially improve healthcare and wellness as physical or environmental conditions change.
- As the world’s population is aging, this cognitive care for the elderly will be important for our societies.
Cognitive is transforming industries
Cognitive Retail – example Westfield Centre
- IBM Cognitive Retail POV:
- The retail industry is experiencing unprecedented change and challenges:
- Emergence of technology-enabled “smarter consumers” has upended traditional retail business models.
- Eroding margins, owing to fierce competition on and off line, declining customer loyalty and profitability
- Speed to respond, aggressive ROI expectations and lack of effective decision making
- To succeed, retail organizations need to:
- Engage customers: provide better collaboration with suppliers and partners, to provide customers with seamless experience across channels
- Discover new insight and trends: provide ability to digest vast amounts o data to identify new avenues and implement new ideas
- Decide: Provide contextual, evidence-backed recommendations, with changing business models, cost structures and customer behavior
- Cognitive systems, with self learning capabilities, are able to:
- drive more personalized shopping experiences, and
- help unearth customer trends.
- Example: Westfield Centre
- Using IBM Bluemix and Watson, San Francisco’s Westfield Centre offers shoppers guidance, helping them select the perfect present.
- A cognitive app installed in an on-premises kiosk enables:
- Shoppers to find gifts suited to their loved ones using data in the cloud and personality profiles
- Retailers to better connect with customers using that data
- Interactive touch points throughout the mall
- During the 2015 holiday shopping season, Westfield reached an average of 370 customers per day with the app and boasted an 11% conversion rate.
Personalized education with Watson
- Education is an important topic for every society. As every student is different, it’s challenging to make it effective for all. With Watson, education can be personalized.
- Example: Sesame Street partners IBM to provide individualized education for preschoolers from 45 years of research and fun
- Sesame Workshop is the nonprofit educational organization behind Sesame Street, whose mission is to help kids grow smarter, stronger and kinder.
- As part of a three-year agreement, Sesame Workshop and IBM will collaborate to develop educational platforms and products designed to adapt to the learning preferences and aptitude levels of individual preschoolers.
(below details are for your reference, optional)
- Grow knowledge from data: Watson technology will absorb, correlate and learn from the more than 45 years of Sesame Workshop’s research and more than 1,000 studies on how young children learn best.
- Enhance expertise: Leveraging Watson technology’s natural language processing, pattern recognition and other cognitive computing technologies, the team will create highly personalized learning experiences to enhance the skills that parents and teachers have, making the role they play in early development more effective (and rewarding).
- Learn and adapt: The Watson software will continually hone and improve educational activities by studying and adapting to the aggregate experiences of anonymized groups of students.
- The learning and experience from the Sesame Street-IBM partnership will impact how education is designed and delivered, not only in the US and limited to pre-schoolers.
- Local Watson example: Dragon Creative’s Mad Gaze
- Following our unveiling of the Cognitive Business vision in Hong Kong last year, we’ve been actively building a Watson ecosystem and enabling business partners, entrepreneurs and developers to develop innovative apps with AI and other emerging technologies.
- One example is Dragon Creative, a Hong Kong startup engaging in commercial applications of augmented reality (AR), leveraging its MAD Gaze family of “smart glass” devices.
- Now, it’s combining IBM Watson cognitive capabilities with AR to develop solutions for businesses, such as traveling assistance, logistics and inventory and customer services.
- The Vocational Training Council in Hong Kong is currently testing the Dragon Creative-developed training simulation to help teach automobile mechanics. By including IBM Watson cognitive APIs, Dragon Creative’s smart glasses can see and identify vehicles parts, vocalizing the part names and helping students find where they need to be fitted.
In sum, AI is transforming industries, and creating industries. Imagine the tremendous opportunities ahead for Hong Kong businesses. Sky is the limit.
Cognitive is transforming professions
- Professionals in the cognitive era can draw on a wealth of new data, knowledge, insights and tools, through cloud. Many forward thinkers have started to embrace AI to change the way they
- Store Managers:
- With Watson Customer Engagement and MobileFirst for iOS, shoppers get a unique blend of virtual and physical service.
- Macy’s On-Call is an in-store, Watson-powered shopping assistant that enables smartphone users to find real-time information about product availability, store layouts and items on sale. Boots will be launching Sales Assist, another MobileFirst for iOS app, across its 2,500 U.K. stores.
- Music Producers:
- Grammy Award-winning Alex Da Kid created the first “cognitive song” to hit the top 10 on a Billboard
- His inspiration came from understanding the emotional state of the world, thanks to Watson’s analysis of five years of natural language texts from sources as diverse as social media, The New York Times and United States Supreme Court rulings, as well as the lyrics to more than 26,000 Billboard Hot 100 hits.
- The world is being rewritten in code. Already, 8.2 million software developers are using cognitive computing, tapping IBM’s cloud, data analytics and Watson capabilities to create whatever they can envision.
- By 2018, it is expected that more than half of developers will embed cognitive services into their applications.
- The 2016 IBM Annual Report projects 50 professions that are changed by cognitive. Please feel free to visit the website for a digital experience.
Future technology from Samson:
- Brain-inspired chips:
The numbers can be found from this page (the right column of the page)
TrueNorth is the first single, self-contained chip to achieve:
- One million individually programmable neurons-
- 256 million individually programmable synapses on chip which is a new paradigm
- 4B transistors. By device count, largest IBM chip ever fabricated, second largest (CMOS) chip in the world
- 4,096 parallel and distributed cores, interconnected in an on-chip mesh network
- Over 400 million bits of local on-chip memory (~100 Kb per core) to store synapses and neuron parameters
This paper has the architecture that they have built.
NS1e, NS1e-16 (Scale-out version), NS16e (Scale-up version)
- Quantum Computing:
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