Visa eCom Purchase Protection


Shop securely with Visa eCommerce Purchase Protection and get covered up to HK$7,750 on your online purchase for the coming holiday seasons1


HONG KONG, 19 JANUARY 2021— Visa announced today the launch of Visa eCommerce Purchase Protection ahead of Valentine’s and Chinese New Year celebrations. Visa eCommerce Purchase Protection provides coverage for possible losses of online purchases made by eligible Visa cards, giving consumers an added layer of security and peace of mind when shopping online locally and globally.2

Visa HK eCommerce

With Visa eCommerce Purchase Protection, cardholders are automatically covered as long as they purchase the item from local or overseas online sellers using the eligible Visa card, including electronics, gadgets, clothes, shoes, personal items. Visa Signature and Visa Infinite cardholders are covered for up to USD 200 (HKD 1,550) per claim and USD 1,000 (HKD 7,750) per claim per annum respectively for any of the following instances:

  • Non-delivery of purchased item after 30 days of scheduled delivery
  • Wrong or incomplete delivery of purchased item
  • Physical damage to the delivered item

Maaike Steinebach, Visa General Manager, Hong Kong and Macau: “Protecting cardholders from fraudulent activities is at the heart of Visa’s mission. As more of us shop online – with over half of all shopping during the pandemic done online in 2020 – Visa eCommerce Purchase Protection will provide an additional layer of security and assurance, particularly in the upcoming holiday seasons.”

COVID-19 has put eCommerce at the forefront of retail consumption:

  • In 2020, global eCommerce witnessed sales of USD 4.2 trillion and the number is expected to accelerated and reach USD 6.5 trillion by 2023.3
  • In 2020, electronics, retail goods, discount stores, department stores, apparel and accessories and home improvement and supplies have seen high double-digit growth in online transactions from the same time the year before.4
  • In Hong Kong, Visa’s recent study5 showed that over half (52%) of all shopping during the pandemic was done online in 2020. When the pandemic is largely behind us, Hongkongers still expect to do 45% of purchases online. There were significant increases in online purchases related to beauty and cosmetics (49%), fashion and accessories (48%), home decoration and furniture (37%), and personal electronics (36%).

For full details including terms and conditions of eCommerce Purchase Protection, please visit www.aig.com/visa/apac.

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Terms and conditions apply. Eligible Visa Infinite cardholders are covered for possible losses of up to USD $1,000 (HKD $7,750) per claim per annum when shopping online. Visa Signature cardholders are covered up to USD $200 (HKD $1,550) per claim per annum for online purchases. All Visa Signature and Visa Infinite cards issued in Australia, China Mainland, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand and Vietnam are eligible for the benefit.

See terms and conditions above.

eMarketer – Global eCommerce Report 2019.


VisaNet data (FY19Q3, FY20Q3), Visa Signature and Visa Infinite cards only: countries/regions included are Australia, China Mainland, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam. Growth rate estimate based on full year up to FY20 Q3.

Visa Consumer Payment Attitudes Study 2.0  

About Visa Inc.


Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network – enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of digital commerce on any device for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce. For more information, visit About Visa, visa.com/blog and @VisaNews.













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